Regardless of the type of the purchased ticket (electronic or paper) exchange is possible in the following cases:
Please note that the voluntary rerouting is permitted in accordance with the rules of transportation, unless otherwise stipulated by special conditions of applicable Fare your original trip.
Ticket Exchange is not possible:
Please note that no changes to the Fares affect the terms and conditions of the air carriage contract, if the carriage has already commenced.
Involuntary ticket exchange is possible in the following cases.
Ticket exchange can be performed in the following ways:
In case there are available seats on the flight you are interested in and payment of the required fees and taxes the exchange can be made. In this case charges include:
The exact calculation of the amount of additional payments can be made only by specialists in your personal account, via calling to Airlines Call Centre or in the agency engaged in the sale of air tickets in all directions.
In some cases a ticket exchange is more expensive than a refund and further new booking.
We advise you to compare all the available options before making the final decision. Note that promotional fares and low fares are non-refundable, but exchangeable.
For detailed information on the terms of the departure date change of your trip, visit our website.