You can change your ticket only if it is allowed by fare rules of your ticket.
There are two ways to exchange your ticket:
You can exchange your ticket at the Call centre of our Company* by he following means:
You can also exchange your ticket at the cash desks of the Aviation Company or at the agency where you have bought the air ticket.
After processing your request we will count the price of changes and agree on it with you. Afterwards you will receive a link on your e-mail that you have written while booking or sending an exchange application. By following this link you can pay for the order by your bank card.
It is important that the price of ticket exchange is not guaranteed until you pay for the bill.
In case when there are no seats by the time when you make your payment, the ticket price will be changed.
If there are free seats for your flight and you have paid the needed fees, we will change your ticket. There are the following fees needed to be taken into account:
In some cases the ticket exchange is more expensive than ticket refund and purchase of a new one. We Kindly recommend you to compare all possible variants before making the last decision.
- Call center services are delivered by LLC «AVIA PLUS» - the General Agent of «RusLine» Aviation Company. If you contact the Center, you indisputably agree with using and processing your personal data, incl. by the third parties.
You can only change your tickets in the Personal profile, if you have bought them via the website of «RusLine» Aviation Company.
1. Go to your Personal profile:
2. Follow the link to the «Ticket exchange» page.
3. Fees payment.
You can make changes in your ticket within 40 minutes or more before the flight if:
You are not allowed to make any changed in the ticket in case of operating transfer flights with different aviation companies in one booking.
In case of changes in personal data due to the replacement of the identification document on the grounds established by the legislation of the Russian Federation, it is allowed to make changes in the ticket without limiting the number of characters to be corrected.
Changes are made according to the application rules of your fare.
You can change your name or passport data via the Contact centre of the Aviation Company* as follows:
You can also contact airline ticket office or agency where you have bought your ticket.
You have to pay additional charges to make changes in your air ticket.
There are following charges:
After requesting by the Contact centre of the Aviation Company you will receive a link with a payment bill on the e-mail you have given while booking or making a request. You should follow the link to make the payment by a bank card.
*Contact centre services are provided by LLC «AVIA PLUS», the general agent of «RusLine» Aviation Company. Contacting the Centre means unconditional acceptance of the use and processing of personal information provided by the client, as against third parties.
You can make changes in tickets of babies under 2 y.o., as well as of passengers travelling with military passes of the Ministry of the Interior or the Ministry of Defense and deputies.
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