What is free baggage allowance?
Carriage of the baggage for free within specified allowance is set by the Carrier. Requirements are the following:
- up to 32 kg (hand luggage INCLUDED) depending on terms of Fare Rules and class of service
- The sum of three dimensions of a single piece shall not exceed 203 cm.
I have purchased a ticket with free baggage allowance – 10/20kg. In the event of exceeding of the baggage allowance what is the weight\size\number of pieces limit?
If the weight and the number of pieces exceed the set allowance it may be accepted till 40kg maximum, 203 cm in the sum of three dimensions and 32 kg of a single piece without prior notification.
The applicable Fare for the 1 excess kg is established by Carrier in accordance with destination.
All detailed information is available in Call-centre by phone: 8 800 5555 800 (for international calls +7 (495) 933-23-33).
What is the free hand luggage allowance?
Free hand luggage allowance is one piece up to 5 kg.
Dimensions of hand luggage shall not exceed the following limits: 55x40x20cm - not more than 115 cm in the sum of three dimensions.
ATTENTION: Hand luggage may weigh up to 5 kg per one passenger according to the limitations of the destination airport (for example, Lensk, Bodaybo etc.)
Which items may I also carry in excess of the hand luggage allowance?
When being checked-in, hand luggage must be weighted. Exceptions are made for the following items:
- hand bag or briefcase;
- bunch of flowers;
- baby meal;
- cell phones;
- photo camera;
- video camera;
- suit bag;
- crutches, stretchers;
Items listed above are not weighted, checked-in and marked with a tag.
May I carry any medicine?
There are no restrictions for carrying any types of medicine on domestic flights. Any amount of medicine can be carried in the baggage.
Limited amount of medicine can be taken on board in the personal effects.
In case there is over 100 ml liquid medicine in a container, a signed prescription from attending physician or summary from medical history is required. Medicine must be in their original packaging.
If the medicine requires certain conditions of storage or transportation in a special container with ice or a cold battery, prescription from attending physician or medicinal product label should be presented.
What are the terms for Carrying of Sporting goods and musical instruments?
Sporting goods such as long fishing rods, golf clubs, bicycles and scooters, equipment for fencing, body-boards, snowboards, skis as well as musical instruments including harps, double basses and drums can be carried only in the cargo compartment. This will be part of checked baggage allowance.
Carriage of all kinds of Sporting goods and musical instruments must be implemented by a prior agreement with Carrier. For more details click «Baggage essentials».
How many bicycles can I carry as my baggage?
Maximum 2 pieces on the same flight are allowed. Bike shall be packed in the protective case or bag. Free baggage allowance does not cover bicycles.
What are the terms for carrying weapons?
Carriage of weapons and ammunition shall be accepted only with the prior consent of the Carrier and only as a checked baggage. There is a limit of 5 pieces on the same flight.
All passengers intending to travel with firearms or ammunition must ensure they have the required documentation and licences. For more details click «Carriage of Weapons, Ammunition and Appliances».
What are my actions in case of baggage is damaged or lost?
If your baggage is damaged or absent in the baggage claim area upon your arrival, please contact «Lost and Found» service. Registered form (PIR- property irregularity report) shall be completed. In case of damage or revealing short-delivery, a written claim must be presented not less than 7 days after.
What is the time limit for baggage discovering?
In accordance with the applicable provisions of the legislation of the Russian Federation baggage should be discovered within 21 days. If the checked baggage has not been discovered within 21 days of the date of submission of an application for non-receipt of baggage, the passenger may claim compensation for the harm caused by the loss of checked baggage.
I left my personal belongings on board. Where can I address?
If you left your personal belongings on board you have to address to unclaimed baggage room. All left and unclaimed personal belongings are stored in unclaimed baggage room at the airport.