Refund my ticket

HomeInformationRefund my ticket

To refund unused e-ticket:

The type of refund depends on the reason: voluntarily or involuntarily decision to refuse the air carriage.

Refunds are not allowed for tickets issued at super-low fares and the fares applicable during sales and airline promotional offers.

If you have any questions, please contact our Call-Centre by phone 8-800-5555-800 (free for calls from mobile phones and from the regions of Russia) or +7 495 933 23 33 (for calls outside the Russian Federation).

Refund e-ticket purchased on web-site

There are two ways to refund e-ticket purchased on web-site. They depend on your method of payment:


  • Via your personal account on our web-site (Instruction)
  • Via calling to call-centre: 8 800 5555 800 and leave an application for refund.

Refundable amount will be transferred to the processing centre next day after refund and delivered to your personal account number in 3-30 days- depending on the issuing bank.


In the event of voluntary air carriage cancellation:

1). Contact call-centre to cancel reservation of seat.

2). Complete written form-application for each passenger personally.

3). First page document of identification used for ticket issuance (copy).

4). In the event of involuntary air carriage cancellation: paper confirmation, certificate of sickness, decease certificate, documents evidencing relationship, marriage certificate, divorce certificate, documents evidencing surname change, and other documents depending on the reason of cancellation (colored copies).

5). Submit documents to Airlines' e-mail:

During document handling our specialists may contact you to get any details or ask additional questions.

We always attend to passenger's needs and try to act with a view to the best interests of customer. Please note, refusal to provide required information or documents shall cause of denial to refund money for unused ticket.