Additional services

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While issuing a ticket you can also buy some additional services to make your journey more comfortable.


Insurance


Protect yourself and your baggage from an accident during the flight*.


Insurance program "Basic":


1. Accident insurance:

    • injury;
    • disability;
    • death.

2. Baggage insurance:

    • damage;
    • loss;
    • destruction.

Service cost:

  • 185 RUB (for one-way flights without stopovers)
  • 290 RUB (for one-way flights with stopovers, for roundtrips and complicated routes)

* You can learn more about the insurance in the public offer


Insurance program "Optimal":
    
1. Accident insurance

  • injury
  • disability
  • death

2. Insurance against flight delay because of:

  • flight delay for more than 4 hours
  • flight cancellation

3. Baggage insurance:

  • damage
  • loss
  • destruction 

4. Insurance against baggage claim delay

  • baggage claim delay for more than 12 hours 

Service cost:

  • 250 RUB (for one-way flights without stopovers) 
  • 390 RUB (for one-way flights with stopovers, for roundtrips and complicated routes)

* You can learn more about the insurance in the public offer

 

Choice of a seat on board while issuing a ticket on the website


Выбор места на этапе бронирования билета


The services are offered for all regular flights.

They should be issued at least 36 hours before the flight.


1) The "Seat choice" service: 3ab, 4abcd-7abcd, 9abcd-12abcd, 13ab, the service costs 300 RUB.*


Please pay attention that the service is NOT AVAILABLE for the following categories of passengers:

  • passengers with animals;

  • disabled passengers who need to be accompanied.

! Passengers with babies under 2 y.o. may only check in for the seats 6C and 9C. You can choose other seats in the row C only by reaching the call centre by phone 8 (800) 5555-800. These restrictions are applied in order to provide air carriage safety.


2) The service "Choice of a comfortable seat": 8abcd (the row with increased distance between the seats), the service costs 700 RUB.*


Please pay attention that the service is NOT AVAILABLE for the following categories of passengers:

  • seriously ill people;
  • passengers on stretchers;
  • visually or hearing impaired passengers;
  • disabled passengers or those who need oxygen equipment;
  • passengers under 18 y.o., including children and non-accompanied children;
  • passengers with animals;
  • pregnant women;
  • passengers who cannot speak the language of the air crew.

* For one seat on one flight stage.


While choosing seats abcd in the row 8, please pay attention to purchase rules. In case of rules violation the Air Carrier may change the seat on board before the departure. The money paid for the chosen seat will be not refunded. 


The services "Seat choice" and "Choice of a comfortable seat" are non-refundable, except for the cases of forced changes of air carriage agreement:

  • rapid replacement of the aircraft, when the Aviation Company cannot provide the seat in the chosen row;

  • forced exchange or refund of the ticket;

  • change of the chosen seat during the flight in order to provide air carriage security.

Choice of a seat on board while checking in online


The services "Seat choice" and "Choice of a comfortable seat" are chargeable and are offered only for the regular flights.


Choice of a seat on board while checking in online









1) The "Seat choice" service: 3ab, 4abcd-7abcd, the service costs 300 RUB.*


Please pay attention that the service is NOT AVAILABLE for the following categories of passengers:

  • passengers with animals;

  • disabled passengers who need to be accompanied.

! Passengers with babies under 2 y.o. may only check in for the seats 6C and 9C. You can choose other seats in the row C only by reaching the call centre by phone 8 (800) 5555-800. These restrictions are applied in order to provide air carriage safety.


2) The service "Choice of a comfortable seat": 8abcd (the row with increased distance between the seats), the service costs 700 RUB.*


Please pay attention that the service is NOT AVAILABLE for the following categories of passengers:

  • seriously ill people;
  • passengers on stretchers;
  • visually or hearing impaired passengers;
  • disabled passengers or those who need oxygen equipment;
  • passengers under 18 y.o., including children and non-accompanied children;
  • passengers with animals;
  • pregnant women;
  • passengers who cannot speak the language of the air crew.

For one seat on one flight stage.


While choosing seats abcd in the row 8, please pay attention to purchase rules. In case of rules violation the Air Carrier may change the seat on board before the departure. The money paid for the chosen seat will be not refunded. 


Seat change or check-in cancellation after the service has been paid by the passenger via the website are not available. If you need to change your seat, you may only do this at the check-in desk at the airport. If you need to check out, please address the call-centre under the toll-free number 8-800-5555-800.


The services "Seat choice" and "Choice of a comfortable seat" are non-refundable, except for the following cases:

  • rapid replacement of the aircraft, when the Aviation Company cannot provide the seat in the chosen row;

  • forced exchange or refund of the ticket;

  • change of the chosen seat during the flight in order to provide air carriage security.

To get the payment document, you need to send your itinerary receipt after the check-in from the website to your e-mail address. Together with the itinerary receipt you will get the payment document.


Chargeable baggage


You can buy additional excess baggage piece, if you buy a ticket on the website or if you check in online.


For domestic flights


For direct flights

  • 1st and 2nd baggage piece under 23 kg (with free baggage given), cost: 2000 RUB for one flight stage / for one passenger;
  • 3rd-10th baggage piece under 23 kg, cost: 4500 RUB for one flight stage / for one passenger.

For transfer flights

    • 1st and 2nd baggage piece under 23 kg (with free baggage given), cost: 3500 RUB for two flight stages / for one passenger;
    • 3rd-10th baggage piece under 23 kg, cost: 7500 RUB for two flight stages / for one passenger.


For international flights


For direct flights

  • 1st and 2nd baggage piece under 23 kg (with free baggage given), cost: 35 EUR/USD for one flight stage / for one passenger;
  • 3rd-10th baggage piece under 23 kg, cost: 75 EUR/USD for one flight stage / for one passenger.

For transfer flights

    • 1st and 2nd baggage piece under 23 kg (with free baggage given), cost: 60 EUR/USD for two flight stages / for one passenger;
    • 3rd-10th baggage piece under 23 kg, cost: 125 EUR/USD for two flight stages / for one passenger.


Baggage dimensions may not exceed 203 cm (L*W*H).


You can make a voluntary/forced refund of all types of paid baggage free of charge.


Learn more in the section Rules of baggage transportation .


AeroExpress


On our website together with the ticket you can buy a ticket for the high-speed electric train «AeroExpress» that runs from Vnukovo Airport in Moscow and Kiyevskiy Train Station in the centre of Moscow.


How to buy an AeroExpress ticket on the website


When you buy a ticket, choose «AeroExpress» in the section with additional services. All journey data (route, date and number of tickets) will be calculated automatically according to specifications of your trip.


The cost of AeroExpress trip will be added to your order and payed together with the ticket and other services chosen on the website.


One-way trip for one adult passenger with the «Standard» fare costs 420 RUB. Children under 5 y.o. travel for free.


The duration of an AeroExpress ticket expires in 3 days, beginning from the date when the ticket has been bought. Time en route is 35-40 minutes.


Reduced fare tickets, including the ones for the «Children» fare, may be issued only at AeroExpress counters.


You will get the AeroExpress ticket after the payment procedure on your e-mail address together with other documents from your order.


Learn more in the section with Rules of AeroExpress carriage



AeroExpress timetable from Vnukovo Airport to Moscow.


AeroExpress timetable from Moscow to Vnukovo Airport.


Business Lounge


This service includes:


At Vnukovo Airport


Услуга Бизнес-зал в аэропорту Внуково

  • Comfortable and spacious lounge (on the 3rd floor of terminal А)

  • Latest newspapers (including newspapers on foreign languages)

  • Cold beverages

  • Buffet

  • Massage chairs

  • Children play area

  • Passing through all airport formalities in the VIP Lounge*

  • Telephone and fax

  • Free Wi-Fi

  • Copying machines

1. The additional service «Business lounge» may not be bought separately from the flight.
2. You should book the service on the website of the Aviation Company at east 12 hours before the flight.

3. * Passengers of domestic flights do not need to leave the lounge to go through the passport control, as these procedures take place in the hall at the gate.      


Passengers of international flights need to leave the lounge to go through the passport control at least 1 our before the flight and go downstairs to the 2nd floor of the airport.


We ask you to manage your time needed for going through all airport formalities, so as you can come to the gate in time. Boarding completion time is stated on your boarding pass!

4. Passengers of any class of service may use this service.
5. The additional service is a non-return service and may not be exchanged.


At Begishevo Airport

Услуга Бизнес-зал в аэропорту Бегишево

  • Comfortable lounge with superior furniture

  • Buffet

  • Free Wi-Fi

  • TV programs

  • Mobile phone chargers and fax

  • Copying machines

  • Departure information

1. The additional service «Business lounge» may not be bought separately from the flight

2. You should book the service on the website of the Aviation Company at east 12 hours before the flight.

3. Passengers need to pass all pre-flight formalities on their own.


We ask you to manage your time needed for going through all airport formalities, so as you can come to the gate in time. Boarding completion time is stated on your boarding pass!

4. Passengers of any class of service may use this service.

5. The additional service is a non-return service and may not be exchanged.


You can buy this service on the website of the Company  while booking a ticket or during web check-in. The service costs 1700 RUB.


Additional service "Business lounge" is provided only when passengers check in on the website of the Aviation Company within 3 hours before the flight, or at Vnukovo Airport at the check-in desks (2nd floor of the terminal A) or at Begishevo Airport at the check-in desks on the 1st floor of the airport. You need to leave the Business lounge not later than within 30 minutes before the flight to go through the passport control and to come on board.


You can learn more on the websites of Vnukovo Airport and Begishevo Airport, as well as at the call centre of the Aviation Company by calling: 8 800 5555 800 (toll-free number in Russia).